---
title: 'ECI RockSolid MAX  + ServiceNow'
url: 'https://www.staging38.commercient.com/product/eci-rocksolid-max-servicenow/'
date: '2026-06-19T10:12:56-04:00'
modified: '2026-06-19T10:12:56-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI RockSolid MAX to ServiceNow, giving your team access to ECI RockSolid MAX data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI RockSolid MAX and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. The connection keeps ServiceNow company and contact records in sync with ECI RockSolid MAX customer data.

## What syncs

- Connect ECI RockSolid MAX Shipment Status to ServiceNow Tickets
- Sync ECI RockSolid MAX Customers to ServiceNow Accounts
- Display ECI RockSolid MAX Invoices Inside ServiceNow Tickets
- Access ECI RockSolid MAX Sales Orders from ServiceNow
- Sync ECI RockSolid MAX Items to ServiceNow for Ticket Context
- Update ECI RockSolid MAX Customers from ServiceNow Account Data

## Why Commercient

### Repeat issue identification

Connect ECI RockSolid MAX order history to ServiceNow support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI RockSolid MAX Customers to ServiceNow so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display ECI RockSolid MAX Sales Orders, Invoices and Payments inside ServiceNow tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access ECI RockSolid MAX Items and account status from ServiceNow so support teams can answer product, pricing and order questions with current ERP data.

## About ECI RockSolid MAX

ECI RockSolid MAX is a leading business platform used by companies worldwide.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can new ServiceNow contacts be imported into ECI RockSolid MAX as Customers?

Commercient can support importing new contacts created in ServiceNow into ECI RockSolid MAX as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI RockSolid MAX and ServiceNow?

Commercient can connect ECI RockSolid MAX and ServiceNow to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI RockSolid MAX order and invoice data appear inside ServiceNow Tickets?

Yes, Commercient can surface ECI RockSolid MAX Sales Orders, Invoices and Payments data inside ServiceNow Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can ECI RockSolid MAX Customers sync to ServiceNow customer records?

Yes, Commercient can sync ECI RockSolid MAX Customers to ServiceNow so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the ECI RockSolid MAX and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.