---
title: 'ECI RockSolid MAX  + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/eci-rocksolid-max-zoom-contact-center/'
date: '2026-06-19T10:13:07-04:00'
modified: '2026-06-19T10:13:07-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI RockSolid MAX to Zoom Contact Center, giving your team access to ECI RockSolid MAX data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI RockSolid MAX and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. Support teams can cross-reference ECI RockSolid MAX product and order data when handling customer inquiries in Zoom Contact Center.

## What syncs

- Sync ECI RockSolid MAX Customer Account Status to Zoom Contact Center
- Connect Zoom Contact Center Tickets Resolution to ECI RockSolid MAX Records
- Import Zoom Contact Center New Contacts into ECI RockSolid MAX Customers
- Sync ECI RockSolid MAX Credit Notes to Zoom Contact Center for Dispute Handling
- Export ECI RockSolid MAX Price Lists to Zoom Contact Center for Order Queries
- Connect ECI RockSolid MAX Shipment Status to Zoom Contact Center Tickets

## Why Commercient

### Escalation and priority management

Sync ECI RockSolid MAX customer account tier, credit status and order value to Zoom Contact Center so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect ECI RockSolid MAX Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoom Contact Center new customer contacts into ECI RockSolid MAX Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync ECI RockSolid MAX contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

## About ECI RockSolid MAX

ECI RockSolid MAX is a leading business platform used by companies worldwide.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing ECI RockSolid MAX Customers to Zoom Contact Center and importing Zoom Contact Center new contacts back into ECI RockSolid MAX when included in scope. Direction and object coverage depend on project configuration.

### Can ECI RockSolid MAX Items availability show in Zoom Contact Center for order support?

Commercient can sync ECI RockSolid MAX Inventory and Items availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI RockSolid MAX customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync ECI RockSolid MAX customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI RockSolid MAX shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface ECI RockSolid MAX shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI RockSolid MAX and Zoom Contact Center?

Commercient handles customer matching between ECI RockSolid MAX and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.