---
title: 'ECI Spruce + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/eci-spruce-salesforce-service-cloud/'
date: '2026-06-19T10:13:28-04:00'
modified: '2026-06-19T10:13:29-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Spruce to Salesforce Service Cloud, giving your team access to ECI Spruce data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Spruce and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. The connection gives account teams a unified view of customer financial history without leaving Salesforce Service Cloud.

## What syncs

- Export Salesforce Service Cloud Opportunities as ECI Spruce Sales Orders
- Sync ECI Spruce Sales Orders and Status Updates to Salesforce Service Cloud
- Update Salesforce Service Cloud Contacts from ECI Spruce Customer Contacts
- View ECI Spruce Inventory in Salesforce Service Cloud
- Sync ECI Spruce Payments to Salesforce Service Cloud Account Records
- Access ECI Spruce Price Lists from Salesforce Service Cloud

## Why Commercient

### Account health monitoring

Sync ECI Spruce payment status, open Sales Orders and credit data to Salesforce Service Cloud so account managers can flag at-risk accounts and prioritise renewals based on financial history.

### New customer onboarding

Connect Salesforce Service Cloud new Accounts to ECI Spruce Customers so new customers created in the CRM are available in the ERP for billing, order processing and fulfilment.

### Pricing and discount visibility

Sync ECI Spruce Price Lists to Salesforce Service Cloud so sales reps can reference current pricing, discount tiers and customer-specific rates from inside the CRM without ERP access.

### Forecast and pipeline accuracy

Align Salesforce Service Cloud deal values and expected close dates with ECI Spruce order and revenue data to give sales managers more accurate pipeline reporting and revenue forecasts.

## About ECI Spruce

ECI Spruce is an ERP for lumber and building material dealers, managing inventory, purchasing, sales, delivery, pricing and financial operations.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### How often does the ECI Spruce and Salesforce Service Cloud sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.

### Can sales reps see ECI Spruce Invoices and Payments inside Salesforce Service Cloud?

Yes, Commercient can surface ECI Spruce Invoices and Payments data inside Salesforce Service Cloud so sales reps can review account financial status without leaving the CRM. Exact field display depends on project configuration.

### Can ECI Spruce Items and Inventory be accessed from Salesforce Service Cloud?

Yes, Commercient can sync ECI Spruce Items and Inventory to Salesforce Service Cloud so sales teams can check product availability and pricing from inside the CRM. Supported objects and sync direction depend on project scope.

### Does Commercient support two-way sync between ECI Spruce and Salesforce Service Cloud?

Commercient can support bidirectional sync between ECI Spruce and Salesforce Service Cloud, such as ERP-to-CRM customer data and CRM-to-ERP deal-to-order workflows. Two-way sync capability and object coverage depend on the systems involved and the integration scope.

### Can ECI Spruce Price Lists sync to Salesforce Service Cloud for sales quoting?

Yes, Commercient can sync ECI Spruce Price Lists to Salesforce Service Cloud so sales reps have access to current pricing, discount tiers and customer-specific rates from inside the CRM. Exact mapping depends on project configuration.