---
title: 'ECI Spruce + ServiceNow'
url: 'https://www.staging38.commercient.com/product/eci-spruce-servicenow/'
date: '2026-06-19T10:13:29-04:00'
modified: '2026-06-19T10:13:30-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Spruce to ServiceNow, giving your team access to ECI Spruce data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Spruce and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. This reduces ticket resolution time by putting ECI Spruce account context where support agents already work.

## What syncs

- Import ServiceNow New Contacts into ECI Spruce Customers
- Sync ECI Spruce Credit Notes to ServiceNow for Dispute Handling
- Export ECI Spruce Price Lists to ServiceNow for Order Queries
- Connect ECI Spruce Shipment Status to ServiceNow Tickets
- Sync ECI Spruce Customers to ServiceNow Accounts
- Display ECI Spruce Invoices Inside ServiceNow Tickets

## Why Commercient

### New customer record sync

Import ServiceNow new customer contacts into ECI Spruce Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync ECI Spruce contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep ECI Spruce and ServiceNow aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect ECI Spruce order history to ServiceNow support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About ECI Spruce

ECI Spruce is an ERP for lumber and building material dealers, managing inventory, purchasing, sales, delivery, pricing and financial operations.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can ECI Spruce customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync ECI Spruce customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI Spruce shipment and delivery status be viewed in ServiceNow?

Commercient can surface ECI Spruce shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI Spruce and ServiceNow?

Commercient handles customer matching between ECI Spruce and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new ServiceNow contacts be imported into ECI Spruce as Customers?

Commercient can support importing new contacts created in ServiceNow into ECI Spruce as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI Spruce and ServiceNow?

Commercient can connect ECI Spruce and ServiceNow to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.