---
title: 'ECI Spruce + Zendesk'
url: 'https://www.staging38.commercient.com/product/eci-spruce-zendesk/'
date: '2026-06-19T10:13:34-04:00'
modified: '2026-06-19T10:13:34-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Spruce to Zendesk, giving your team access to ECI Spruce data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Spruce and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. When a ticket relates to an order or invoice, agents can view the ECI Spruce record directly from Zendesk.

## What syncs

- Update ECI Spruce Customers from Zendesk Account Data
- View ECI Spruce Payments Status in Zendesk Tickets
- Sync ECI Spruce Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to ECI Spruce Records
- Import Zendesk New Contacts into ECI Spruce Customers
- Sync ECI Spruce Credit Notes to Zendesk for Dispute Handling

## Why Commercient

### Billing query resolution

Surface ECI Spruce Invoices, Credit Notes and Payments inside Zendesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync ECI Spruce Sales Orders status and shipment data to Zendesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync ECI Spruce customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect ECI Spruce Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About ECI Spruce

ECI Spruce is an ERP for lumber and building material dealers, managing inventory, purchasing, sales, delivery, pricing and financial operations.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can ECI Spruce Credit Notes data appear in Zendesk for refund and dispute handling?

Commercient can surface ECI Spruce Credit Notes data inside Zendesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can ECI Spruce Items data be accessed from Zendesk tickets?

Yes, Commercient can sync ECI Spruce Items data to Zendesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing ECI Spruce Customers to Zendesk and importing Zendesk new contacts back into ECI Spruce when included in scope. Direction and object coverage depend on project configuration.

### Can ECI Spruce Items availability show in Zendesk for order support?

Commercient can sync ECI Spruce Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI Spruce customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync ECI Spruce customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.