---
title: 'ECI Trimergo + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/eci-trimergo-salesforce-service-cloud/'
date: '2026-06-19T10:14:00-04:00'
modified: '2026-06-19T10:14:01-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Trimergo to Salesforce Service Cloud, giving your team access to ECI Trimergo data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Trimergo and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. The integration supports customisable sync frequency and field mapping to match the specific needs of each sales team.

## What syncs

- Connect ECI Trimergo Quotes to Salesforce Service Cloud Opportunities
- Sync ECI Trimergo Customers to Salesforce Service Cloud Accounts
- Display ECI Trimergo Invoices in Salesforce Service Cloud
- Access ECI Trimergo Items and Inventory from Salesforce Service Cloud
- Export Salesforce Service Cloud Opportunities as ECI Trimergo Sales Orders
- Sync ECI Trimergo Sales Orders and Status Updates to Salesforce Service Cloud

## Why Commercient

### Sales rep account management

Connect ECI Trimergo Customers account assignments to Salesforce Service Cloud Accounts so sales reps in the CRM always see the accounts they own, with full ERP order and financial context.

### Upsell and cross-sell visibility

Access ECI Trimergo purchase history and product usage data in Salesforce Service Cloud so sales teams can identify upsell and cross-sell opportunities based on what customers have previously ordered.

### Territory and region alignment

Sync ECI Trimergo customer region and territory data to Salesforce Service Cloud so account assignments, territory reports and sales coverage in the CRM reflect the ERP's customer classification.

### Customer contact sync

Sync ECI Trimergo Contacts to Salesforce Service Cloud Contacts so both platforms share accurate individual contact information, phone numbers, email addresses and roles for each customer account.

## About ECI Trimergo

ECI Trimergo is project-based ERP software for custom manufacturers and engineering companies, managing quoting, project costing, production, purchasing and financials.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### What happens if a customer already exists in both ECI Trimergo and Salesforce Service Cloud?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between ECI Trimergo and Salesforce Service Cloud?

Commercient can synchronise key ECI Trimergo ERP data with Salesforce Service Cloud, such as Customers, Contacts, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI Trimergo Customers sync into Salesforce Service Cloud Accounts and Contacts?

Yes, Commercient can sync ECI Trimergo Customers into Salesforce Service Cloud as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can Salesforce Service Cloud Opportunities be connected back to ECI Trimergo as Sales Orders?

Commercient can support connecting Salesforce Service Cloud Opportunities back to ECI Trimergo as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.

### How often does the ECI Trimergo and Salesforce Service Cloud sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.