---
title: 'ECI Trimergo + Zendesk'
url: 'https://www.staging38.commercient.com/product/eci-trimergo-zendesk/'
date: '2026-06-19T10:14:06-04:00'
modified: '2026-06-19T10:14:07-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Trimergo to Zendesk, giving your team access to ECI Trimergo data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Trimergo and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support teams can cross-reference ECI Trimergo product and order data when handling customer inquiries in Zendesk.

## What syncs

- Sync ECI Trimergo Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to ECI Trimergo Records
- Import Zendesk New Contacts into ECI Trimergo Customers
- Sync ECI Trimergo Credit Notes to Zendesk for Dispute Handling
- Export ECI Trimergo Price Lists to Zendesk for Order Queries
- Connect ECI Trimergo Shipment Status to Zendesk Tickets

## Why Commercient

### Escalation and priority management

Sync ECI Trimergo customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect ECI Trimergo Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into ECI Trimergo Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync ECI Trimergo contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

## About ECI Trimergo

ECI Trimergo is project-based ERP software for custom manufacturers and engineering companies, managing quoting, project costing, production, purchasing and financials.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing ECI Trimergo Customers to Zendesk and importing Zendesk new contacts back into ECI Trimergo when included in scope. Direction and object coverage depend on project configuration.

### Can ECI Trimergo Items availability show in Zendesk for order support?

Commercient can sync ECI Trimergo Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI Trimergo customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync ECI Trimergo customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI Trimergo shipment and delivery status be viewed in Zendesk?

Commercient can surface ECI Trimergo shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI Trimergo and Zendesk?

Commercient handles customer matching between ECI Trimergo and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.