---
title: 'ECI Trimergo + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/eci-trimergo-zoom-contact-center/'
date: '2026-06-19T10:14:13-04:00'
modified: '2026-06-19T10:14:13-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Trimergo to Zoom Contact Center, giving your team access to ECI Trimergo data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Trimergo and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. This reduces ticket resolution time by putting ECI Trimergo account context where support agents already work.

## What syncs

- Import Zoom Contact Center New Contacts into ECI Trimergo Customers
- Sync ECI Trimergo Credit Notes to Zoom Contact Center for Dispute Handling
- Export ECI Trimergo Price Lists to Zoom Contact Center for Order Queries
- Connect ECI Trimergo Shipment Status to Zoom Contact Center Tickets
- Sync ECI Trimergo Customers to Zoom Contact Center Customers
- Display ECI Trimergo Invoices Inside Zoom Contact Center Tickets

## Why Commercient

### New customer record sync

Import Zoom Contact Center new customer contacts into ECI Trimergo Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync ECI Trimergo contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep ECI Trimergo and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect ECI Trimergo order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About ECI Trimergo

ECI Trimergo is project-based ERP software for custom manufacturers and engineering companies, managing quoting, project costing, production, purchasing and financials.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can ECI Trimergo customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync ECI Trimergo customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI Trimergo shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface ECI Trimergo shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI Trimergo and Zoom Contact Center?

Commercient handles customer matching between ECI Trimergo and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into ECI Trimergo as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into ECI Trimergo as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI Trimergo and Zoom Contact Center?

Commercient can connect ECI Trimergo and Zoom Contact Center to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.