---
title: 'Epicor 10 + Genesys'
url: 'https://www.staging38.commercient.com/product/epicor-10-genesys/'
date: '2026-06-19T10:15:21-04:00'
modified: '2026-06-19T10:15:21-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor 10 to Genesys, giving your team access to Epicor 10 data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor 10 and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. This reduces ticket resolution time by putting Epicor 10 account context where support agents already work.

## What syncs

- Import Genesys New Contacts into Epicor 10 Customers
- Sync Epicor 10 Credit Memos to Genesys for Dispute Handling
- Export Epicor 10 Price Lists to Genesys for Order Queries
- Connect Epicor 10 Shipment Status to Genesys Tickets
- Sync Epicor 10 Customers to Genesys Customers
- Display Epicor 10 AR Invoices Inside Genesys Tickets

## Why Commercient

### New customer record sync

Import Genesys new customer contacts into Epicor 10 Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Epicor 10 contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Epicor 10 and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Epicor 10 order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Epicor 10

Epicor 10 is an ERP platform for manufacturing, distribution and retail businesses, managing production, supply chain, inventory, financials and customer management.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Epicor 10 customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync Epicor 10 customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Epicor 10 shipment and delivery status be viewed in Genesys?

Commercient can surface Epicor 10 shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Epicor 10 and Genesys?

Commercient handles customer matching between Epicor 10 and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Epicor 10 as Customers?

Commercient can support importing new contacts created in Genesys into Epicor 10 as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Epicor 10 and Genesys?

Commercient can connect Epicor 10 and Genesys to sync data such as Customers, Parts, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.