---
title: 'Epicor 10 + SugarAI'
url: 'https://www.staging38.commercient.com/product/epicor-10-sugarcrm/'
date: '2026-06-19T10:15:11-04:00'
modified: '2026-07-02T08:03:59-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor 10 to SugarAI, giving your team access to Epicor 10 data directly within SugarAI. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor 10 and SugarAI, giving sales teams access to ERP customer, order, invoice and inventory data from inside SugarAI. Sales reps get a complete view of Epicor 10 account history — orders, invoices, payments and product data — without switching platforms.

## What syncs

- Sync Epicor 10 Credit Memos to SugarAI
- Import SugarAI Contacts as Epicor 10 Customer Contacts
- Connect Epicor 10 Quotes to SugarAI Opportunities
- Sync Epicor 10 Customers to SugarAI Accounts
- Display Epicor 10 AR Invoices in SugarAI
- Access Epicor 10 Parts and On-Hand Quantities from SugarAI

## Why Commercient

### Customer account visibility

Connect Epicor 10 Customers to SugarAI Accounts and Contacts so sales teams can view ERP customer data from inside the CRM and manage relationships with accurate account information.

### Sales order history

Sync Epicor 10 Sales Orders, AR Invoices and Order History to SugarAI so sales reps can review order status and customer purchase activity without leaving the CRM.

### Product and inventory visibility

Access Epicor 10 Parts, On-Hand Quantities and Price Lists from SugarAI so sales teams can check product availability and provide accurate information to customers.

### Deal-to-order workflow

Connect SugarAI Opportunities back to Epicor 10 as Sales Orders so approved deals can move into ERP fulfilment workflows when included in the integration scope.

## About Epicor 10

Epicor 10 is an ERP platform for manufacturing, distribution and retail businesses, managing production, supply chain, inventory, financials and customer management.

## About SugarAI

SugarAI is a CRM platform for sales, marketing and service teams, managing accounts, contacts, leads, opportunities, cases and customer communication.

## Frequently asked questions

### How is the Epicor 10 and SugarAI integration scoped and implemented?

Commercient scopes each integration project based on the customer's Epicor 10 and SugarAI configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.

### Can Epicor 10 Sales Orders history sync to SugarAI account records?

Yes, Commercient can sync Epicor 10 Sales Orders history to SugarAI Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both Epicor 10 and SugarAI?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between Epicor 10 and SugarAI?

Commercient can synchronise key Epicor 10 ERP data with SugarAI, such as Customers, Customer Contacts, Parts, On-Hand Quantities, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Epicor 10 Customers sync into SugarAI Accounts and Contacts?

Yes, Commercient can sync Epicor 10 Customers into SugarAI as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.