---
title: 'Epicor BisTrack + Blackbaud CRM'
url: 'https://www.staging38.commercient.com/product/epicor-bistrack-blackbaud-crm/'
date: '2026-06-19T10:16:00-04:00'
modified: '2026-06-19T10:16:00-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor BisTrack to Blackbaud CRM, giving your team access to Epicor BisTrack data directly within Blackbaud CRM. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor BisTrack and Blackbaud CRM, giving sales teams access to ERP customer, order, invoice and inventory data from inside Blackbaud CRM. This gives finance and sales teams shared visibility into account status, combining Blackbaud CRM pipeline data with Epicor BisTrack transactional records.

## What syncs

- Import Blackbaud CRM Contacts as Epicor BisTrack Customer Contacts
- Connect Epicor BisTrack Quotes to Blackbaud CRM Deals
- Sync Epicor BisTrack Customers to Blackbaud CRM Companies
- Display Epicor BisTrack Invoices in Blackbaud CRM
- Access Epicor BisTrack Products and Stock from Blackbaud CRM
- Export Blackbaud CRM Deals as Epicor BisTrack Sales Orders

## Why Commercient

### New customer onboarding

Connect Blackbaud CRM new Companies to Epicor BisTrack Customers so new customers created in the CRM are available in the ERP for billing, order processing and fulfilment.

### Pricing and discount visibility

Sync Epicor BisTrack Price Lists to Blackbaud CRM so sales reps can reference current pricing, discount tiers and customer-specific rates from inside the CRM without ERP access.

### Forecast and pipeline accuracy

Align Blackbaud CRM deal values and expected close dates with Epicor BisTrack order and revenue data to give sales managers more accurate pipeline reporting and revenue forecasts.

### Credit and order limit visibility

Sync Epicor BisTrack customer credit status and order limits to Blackbaud CRM so sales reps know a customer's account standing before quoting or accepting new orders.

## About Epicor BisTrack

Epicor BisTrack is a distribution and ERP platform for builders merchants and timber distributors, managing inventory, purchasing, sales, delivery and customer accounts.

## About Blackbaud CRM

Blackbaud CRM is a constituent relationship management platform for large nonprofits, managing donors, gifts, campaigns, events, memberships and fundraising data.

## Frequently asked questions

### Can Epicor BisTrack Sales Orders history sync to Blackbaud CRM account records?

Yes, Commercient can sync Epicor BisTrack Sales Orders history to Blackbaud CRM Companies records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both Epicor BisTrack and Blackbaud CRM?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between Epicor BisTrack and Blackbaud CRM?

Commercient can synchronise key Epicor BisTrack ERP data with Blackbaud CRM, such as Customers, Contacts, Products, Stock, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Epicor BisTrack Customers sync into Blackbaud CRM Companies and Contacts?

Yes, Commercient can sync Epicor BisTrack Customers into Blackbaud CRM as Companies and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can Blackbaud CRM Deals be connected back to Epicor BisTrack as Sales Orders?

Commercient can support connecting Blackbaud CRM Deals back to Epicor BisTrack as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.