---
title: 'Epicor BisTrack + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/epicor-bistrack-freshworks-freshdesk/'
date: '2026-06-19T10:16:24-04:00'
modified: '2026-06-19T10:16:25-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor BisTrack to Freshworks Freshdesk, giving your team access to Epicor BisTrack data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor BisTrack and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support teams can cross-reference Epicor BisTrack product and order data when handling customer inquiries in Freshworks Freshdesk.

## What syncs

- Sync Epicor BisTrack Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to Epicor BisTrack Records
- Import Freshworks Freshdesk New Contacts into Epicor BisTrack Customers
- Sync Epicor BisTrack Credit Notes to Freshworks Freshdesk for Dispute Handling
- Export Epicor BisTrack Price Lists to Freshworks Freshdesk for Order Queries
- Connect Epicor BisTrack Shipment Status to Freshworks Freshdesk Tickets

## Why Commercient

### Escalation and priority management

Sync Epicor BisTrack customer account tier, credit status and order value to Freshworks Freshdesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Epicor BisTrack Credit Notes to Freshworks Freshdesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Freshworks Freshdesk new customer contacts into Epicor BisTrack Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Epicor BisTrack contract terms, warranty records and service entitlements to Freshworks Freshdesk so support agents can verify coverage before committing to a resolution.

## About Epicor BisTrack

Epicor BisTrack is a distribution and ERP platform for builders merchants and timber distributors, managing inventory, purchasing, sales, delivery and customer accounts.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing Epicor BisTrack Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into Epicor BisTrack when included in scope. Direction and object coverage depend on project configuration.

### Can Epicor BisTrack Products availability show in Freshworks Freshdesk for order support?

Commercient can sync Epicor BisTrack Stock and Products availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Epicor BisTrack customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync Epicor BisTrack customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Epicor BisTrack shipment and delivery status be viewed in Freshworks Freshdesk?

Commercient can surface Epicor BisTrack shipment and delivery status inside Freshworks Freshdesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Epicor BisTrack and Freshworks Freshdesk?

Commercient handles customer matching between Epicor BisTrack and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.