---
title: 'Epicor BisTrack + Salesforce Sales Cloud'
url: 'https://www.staging38.commercient.com/product/epicor-bistrack-salesforce-sales-cloud/'
date: '2026-06-19T10:16:15-04:00'
modified: '2026-06-19T10:16:15-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor BisTrack to Salesforce Sales Cloud, giving your team access to Epicor BisTrack data directly within Salesforce Sales Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor BisTrack and Salesforce Sales Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Sales Cloud. The connection also allows Salesforce Sales Cloud Opportunities to flow into Epicor BisTrack as Sales Orders when the CRM-to-ERP workflow is included in project scope.

## What syncs

- Access Epicor BisTrack Price Lists from Salesforce Sales Cloud
- Sync Epicor BisTrack Credit Notes to Salesforce Sales Cloud
- Import Salesforce Sales Cloud Contacts as Epicor BisTrack Customer Contacts
- Connect Epicor BisTrack Quotes to Salesforce Sales Cloud Opportunities
- Sync Epicor BisTrack Customers to Salesforce Sales Cloud Accounts
- Display Epicor BisTrack Invoices in Salesforce Sales Cloud

## Why Commercient

### Sales rep account management

Connect Epicor BisTrack Customers account assignments to Salesforce Sales Cloud Accounts so sales reps in the CRM always see the accounts they own, with full ERP order and financial context.

### Upsell and cross-sell visibility

Access Epicor BisTrack purchase history and product usage data in Salesforce Sales Cloud so sales teams can identify upsell and cross-sell opportunities based on what customers have previously ordered.

### Territory and region alignment

Sync Epicor BisTrack customer region and territory data to Salesforce Sales Cloud so account assignments, territory reports and sales coverage in the CRM reflect the ERP's customer classification.

### Customer contact sync

Sync Epicor BisTrack Contacts to Salesforce Sales Cloud Contacts so both platforms share accurate individual contact information, phone numbers, email addresses and roles for each customer account.

## About Epicor BisTrack

Epicor BisTrack is a distribution and ERP platform for builders merchants and timber distributors, managing inventory, purchasing, sales, delivery and customer accounts.

## About Salesforce Sales Cloud

Salesforce Sales Cloud is a CRM platform for sales teams, managing accounts, contacts, leads, opportunities, activities and revenue forecasting.

## Frequently asked questions

### Can Commercient support dashboards or reporting from Epicor BisTrack data in Salesforce Sales Cloud?

Commercient can support surfacing Epicor BisTrack data inside Salesforce Sales Cloud views so teams can build account-level reports using ERP financial and transactional data. Custom dashboards and automated alerts depend on the CRM platform and project scope.

### How is the Epicor BisTrack and Salesforce Sales Cloud integration scoped and implemented?

Commercient scopes each integration project based on the customer's Epicor BisTrack and Salesforce Sales Cloud configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.

### Can Epicor BisTrack Sales Orders history sync to Salesforce Sales Cloud account records?

Yes, Commercient can sync Epicor BisTrack Sales Orders history to Salesforce Sales Cloud Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both Epicor BisTrack and Salesforce Sales Cloud?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between Epicor BisTrack and Salesforce Sales Cloud?

Commercient can synchronise key Epicor BisTrack ERP data with Salesforce Sales Cloud, such as Customers, Contacts, Products, Stock, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.