---
title: 'Epicor BisTrack + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/epicor-bistrack-zoom-contact-center/'
date: '2026-06-19T10:16:28-04:00'
modified: '2026-06-19T10:16:28-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor BisTrack to Zoom Contact Center, giving your team access to Epicor BisTrack data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor BisTrack and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Epicor BisTrack data.

## What syncs

- Connect Zoom Contact Center Tickets Resolution to Epicor BisTrack Records
- Import Zoom Contact Center New Contacts into Epicor BisTrack Customers
- Sync Epicor BisTrack Credit Notes to Zoom Contact Center for Dispute Handling
- Export Epicor BisTrack Price Lists to Zoom Contact Center for Order Queries
- Connect Epicor BisTrack Shipment Status to Zoom Contact Center Tickets
- Sync Epicor BisTrack Customers to Zoom Contact Center Customers

## Why Commercient

### Product return and credit handling

Connect Epicor BisTrack Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoom Contact Center new customer contacts into Epicor BisTrack Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Epicor BisTrack contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Epicor BisTrack and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Epicor BisTrack

Epicor BisTrack is a distribution and ERP platform for builders merchants and timber distributors, managing inventory, purchasing, sales, delivery and customer accounts.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Epicor BisTrack Products availability show in Zoom Contact Center for order support?

Commercient can sync Epicor BisTrack Stock and Products availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Epicor BisTrack customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Epicor BisTrack customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Epicor BisTrack shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Epicor BisTrack shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Epicor BisTrack and Zoom Contact Center?

Commercient handles customer matching between Epicor BisTrack and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Epicor BisTrack as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into Epicor BisTrack as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.