---
title: 'Epicor Eclipse + SugarAI'
url: 'https://www.staging38.commercient.com/product/epicor-eclipse-sugarcrm/'
date: '2026-06-19T10:16:54-04:00'
modified: '2026-07-02T08:03:59-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor Eclipse to SugarAI, giving your team access to Epicor Eclipse data directly within SugarAI. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor Eclipse and SugarAI, giving sales teams access to ERP customer, order, invoice and inventory data from inside SugarAI. The connection also allows SugarAI Opportunities to flow into Epicor Eclipse as Sales Orders when the CRM-to-ERP workflow is included in project scope.

## What syncs

- Access Epicor Eclipse Price Sheets from SugarAI
- Sync Epicor Eclipse Credit Memos to SugarAI
- Import SugarAI Contacts as Epicor Eclipse Customer Contacts
- Connect Epicor Eclipse Quotes to SugarAI Opportunities
- Sync Epicor Eclipse Customers to SugarAI Accounts
- Display Epicor Eclipse AR Invoices in SugarAI

## Why Commercient

### Customer contact sync

Sync Epicor Eclipse Contacts to SugarAI Contacts so both platforms share accurate individual contact information, phone numbers, email addresses and roles for each customer account.

### Customer account visibility

Connect Epicor Eclipse Customers to SugarAI Accounts and Contacts so sales teams can view ERP customer data from inside the CRM and manage relationships with accurate account information.

### Sales order history

Sync Epicor Eclipse Sales Orders, AR Invoices and Order History to SugarAI so sales reps can review order status and customer purchase activity without leaving the CRM.

### Product and inventory visibility

Access Epicor Eclipse Items, Inventory and Price Sheets from SugarAI so sales teams can check product availability and provide accurate information to customers.

## About Epicor Eclipse

Epicor Eclipse is an ERP for electrical, HVAC and plumbing wholesale distributors, managing inventory, purchasing, pricing, sales orders and financial operations.

## About SugarAI

SugarAI is a CRM platform for sales, marketing and service teams, managing accounts, contacts, leads, opportunities, cases and customer communication.

## Frequently asked questions

### Can Commercient support dashboards or reporting from Epicor Eclipse data in SugarAI?

Commercient can support surfacing Epicor Eclipse data inside SugarAI views so teams can build account-level reports using ERP financial and transactional data. Custom dashboards and automated alerts depend on the CRM platform and project scope.

### How is the Epicor Eclipse and SugarAI integration scoped and implemented?

Commercient scopes each integration project based on the customer's Epicor Eclipse and SugarAI configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.

### Can Epicor Eclipse Sales Orders history sync to SugarAI account records?

Yes, Commercient can sync Epicor Eclipse Sales Orders history to SugarAI Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both Epicor Eclipse and SugarAI?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between Epicor Eclipse and SugarAI?

Commercient can synchronise key Epicor Eclipse ERP data with SugarAI, such as Customers, Contacts, Items, Inventory, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.