---
title: 'Epicor Kinetic + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/epicor-kinetic-freshworks-freshdesk/'
date: '2026-06-19T10:17:35-04:00'
modified: '2026-06-19T10:17:35-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor Kinetic to Freshworks Freshdesk, giving your team access to Epicor Kinetic data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor Kinetic and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Epicor Kinetic data.

## What syncs

- Connect Freshworks Freshdesk Tickets Resolution to Epicor Kinetic Records
- Import Freshworks Freshdesk New Contacts into Epicor Kinetic Customers
- Sync Epicor Kinetic Credit Memos to Freshworks Freshdesk for Dispute Handling
- Export Epicor Kinetic Price Lists to Freshworks Freshdesk for Order Queries
- Connect Epicor Kinetic Shipment Status to Freshworks Freshdesk Tickets
- Sync Epicor Kinetic Customers to Freshworks Freshdesk Companies

## Why Commercient

### Product return and credit handling

Connect Epicor Kinetic Credit Memos to Freshworks Freshdesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Freshworks Freshdesk new customer contacts into Epicor Kinetic Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Epicor Kinetic contract terms, warranty records and service entitlements to Freshworks Freshdesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Epicor Kinetic and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Epicor Kinetic

Epicor Kinetic is a cloud ERP for manufacturing businesses, covering production, supply chain, inventory, financial management and customer order processing.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can Epicor Kinetic Parts availability show in Freshworks Freshdesk for order support?

Commercient can sync Epicor Kinetic On-Hand Quantities and Parts availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Epicor Kinetic customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync Epicor Kinetic customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Epicor Kinetic shipment and delivery status be viewed in Freshworks Freshdesk?

Commercient can surface Epicor Kinetic shipment and delivery status inside Freshworks Freshdesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Epicor Kinetic and Freshworks Freshdesk?

Commercient handles customer matching between Epicor Kinetic and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Epicor Kinetic as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into Epicor Kinetic as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.