---
title: 'Epicor Kinetic + Zoho Desk'
url: 'https://www.staging38.commercient.com/product/epicor-kinetic-zoho-desk/'
date: '2026-06-19T10:17:32-04:00'
modified: '2026-06-19T10:17:32-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor Kinetic to Zoho Desk, giving your team access to Epicor Kinetic data directly within Zoho Desk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor Kinetic and Zoho Desk, surfacing ERP customer, order and invoice data inside Zoho Desk for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Epicor Kinetic data.

## What syncs

- Connect Zoho Desk Tickets Resolution to Epicor Kinetic Records
- Import Zoho Desk New Contacts into Epicor Kinetic Customers
- Sync Epicor Kinetic Credit Memos to Zoho Desk for Dispute Handling
- Export Epicor Kinetic Price Lists to Zoho Desk for Order Queries
- Connect Epicor Kinetic Shipment Status to Zoho Desk Tickets
- Sync Epicor Kinetic Customers to Zoho Desk Accounts

## Why Commercient

### Product return and credit handling

Connect Epicor Kinetic Credit Memos to Zoho Desk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoho Desk new customer contacts into Epicor Kinetic Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Epicor Kinetic contract terms, warranty records and service entitlements to Zoho Desk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Epicor Kinetic and Zoho Desk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Epicor Kinetic

Epicor Kinetic is a cloud ERP for manufacturing businesses, covering production, supply chain, inventory, financial management and customer order processing.

## About Zoho Desk

Zoho Desk is a customer support and helpdesk platform for managing tickets, customer queries, knowledge base, live chat and support team workflows.

## Frequently asked questions

### Can Epicor Kinetic Parts availability show in Zoho Desk for order support?

Commercient can sync Epicor Kinetic On-Hand Quantities and Parts availability to Zoho Desk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Epicor Kinetic customer account tier sync to Zoho Desk for ticket prioritisation?

Commercient can sync Epicor Kinetic customer account tier, credit status or order value to Zoho Desk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Epicor Kinetic shipment and delivery status be viewed in Zoho Desk?

Commercient can surface Epicor Kinetic shipment and delivery status inside Zoho Desk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Epicor Kinetic and Zoho Desk?

Commercient handles customer matching between Epicor Kinetic and Zoho Desk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoho Desk contacts be imported into Epicor Kinetic as Customers?

Commercient can support importing new contacts created in Zoho Desk into Epicor Kinetic as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.