---
title: 'Epicor Kinetic + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/epicor-kinetic-zoom-contact-center/'
date: '2026-06-19T10:17:38-04:00'
modified: '2026-06-19T10:17:38-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor Kinetic to Zoom Contact Center, giving your team access to Epicor Kinetic data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor Kinetic and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. New customer accounts created in Epicor Kinetic can be reflected in Zoom Contact Center so support teams have the full customer picture from the start.

## What syncs

- Sync Epicor Kinetic Credit Memos to Zoom Contact Center for Dispute Handling
- Export Epicor Kinetic Price Lists to Zoom Contact Center for Order Queries
- Connect Epicor Kinetic Shipment Status to Zoom Contact Center Tickets
- Sync Epicor Kinetic Customers to Zoom Contact Center Customers
- Display Epicor Kinetic AR Invoices Inside Zoom Contact Center Tickets
- Access Epicor Kinetic Sales Orders from Zoom Contact Center

## Why Commercient

### Contract and warranty visibility

Sync Epicor Kinetic contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Epicor Kinetic and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Epicor Kinetic order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Epicor Kinetic Customers to Zoom Contact Center so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About Epicor Kinetic

Epicor Kinetic is a cloud ERP for manufacturing businesses, covering production, supply chain, inventory, financial management and customer order processing.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Epicor Kinetic shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Epicor Kinetic shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Epicor Kinetic and Zoom Contact Center?

Commercient handles customer matching between Epicor Kinetic and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Epicor Kinetic as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into Epicor Kinetic as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Epicor Kinetic and Zoom Contact Center?

Commercient can connect Epicor Kinetic and Zoom Contact Center to sync data such as Customers, Parts, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Epicor Kinetic order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface Epicor Kinetic Sales Orders, AR Invoices and Cash Receipts data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.