---
title: 'Epicor Prophet 21 + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/epicor-prophet-21-zoom-contact-center/'
date: '2026-06-19T10:18:13-04:00'
modified: '2026-06-19T10:18:13-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Epicor Prophet 21 to Zoom Contact Center, giving your team access to Epicor Prophet 21 data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Epicor Prophet 21 and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. The integration gives support managers visibility into customer account value and purchase history alongside service volumes.

## What syncs

- View Epicor Prophet 21 Cash Receipts Status in Zoom Contact Center Tickets
- Sync Epicor Prophet 21 Customer Account Status to Zoom Contact Center
- Connect Zoom Contact Center Tickets Resolution to Epicor Prophet 21 Records
- Import Zoom Contact Center New Contacts into Epicor Prophet 21 Customers
- Sync Epicor Prophet 21 Credit Memos to Zoom Contact Center for Dispute Handling
- Export Epicor Prophet 21 Price Levels to Zoom Contact Center for Order Queries

## Why Commercient

### Order status and fulfilment visibility

Sync Epicor Prophet 21 Sales Orders status and shipment data to Zoom Contact Center so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Epicor Prophet 21 customer account tier, credit status and order value to Zoom Contact Center so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Epicor Prophet 21 Credit Memos to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoom Contact Center new customer contacts into Epicor Prophet 21 Customers so customers who contact support are recorded in the ERP from the first interaction.

## About Epicor Prophet 21

Epicor Prophet 21 is a distribution ERP for wholesale distributors, managing inventory, purchasing, pricing, order management, delivery and financials.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Epicor Prophet 21 Items data be accessed from Zoom Contact Center tickets?

Yes, Commercient can sync Epicor Prophet 21 Items data to Zoom Contact Center so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Epicor Prophet 21 Customers to Zoom Contact Center and importing Zoom Contact Center new contacts back into Epicor Prophet 21 when included in scope. Direction and object coverage depend on project configuration.

### Can Epicor Prophet 21 Items availability show in Zoom Contact Center for order support?

Commercient can sync Epicor Prophet 21 Inventory and Items availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Epicor Prophet 21 customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Epicor Prophet 21 customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Epicor Prophet 21 shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Epicor Prophet 21 shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.