---
title: 'eSOLVER + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/esolver-salesforce-service-cloud/'
date: '2026-06-19T10:18:36-04:00'
modified: '2026-06-19T10:18:36-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects eSOLVER to Salesforce Service Cloud, giving your team access to eSOLVER data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects eSOLVER and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. This gives finance and sales teams shared visibility into account status, combining Salesforce Service Cloud pipeline data with eSOLVER transactional records.

## What syncs

- Import Salesforce Service Cloud Contacts as eSOLVER Customer Contacts
- Connect eSOLVER Quotes to Salesforce Service Cloud Opportunities
- Sync eSOLVER Customers to Salesforce Service Cloud Accounts
- Display eSOLVER Invoices in Salesforce Service Cloud
- Access eSOLVER Items and Inventory from Salesforce Service Cloud
- Export Salesforce Service Cloud Opportunities as eSOLVER Sales Orders

## Why Commercient

### Invoice and payment visibility

Surface eSOLVER Invoices and Payments inside Salesforce Service Cloud so account managers can review outstanding balances and recent payments alongside their pipeline and customer activity.

### Quote-to-order workflow

Connect Salesforce Service Cloud Quotes to eSOLVER Sales Orders so sales quotes approved in the CRM can create ERP orders and trigger fulfilment without re-entry.

### Account health monitoring

Sync eSOLVER payment status, open Sales Orders and credit data to Salesforce Service Cloud so account managers can flag at-risk accounts and prioritise renewals based on financial history.

### New customer onboarding

Connect Salesforce Service Cloud new Accounts to eSOLVER Customers so new customers created in the CRM are available in the ERP for billing, order processing and fulfilment.

## About eSOLVER

eSOLVER is an ERP platform for Japanese manufacturing and distribution businesses, managing production, inventory, purchasing, sales and financial operations.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### Can eSOLVER Sales Orders history sync to Salesforce Service Cloud account records?

Yes, Commercient can sync eSOLVER Sales Orders history to Salesforce Service Cloud Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both eSOLVER and Salesforce Service Cloud?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between eSOLVER and Salesforce Service Cloud?

Commercient can synchronise key eSOLVER ERP data with Salesforce Service Cloud, such as Customers, Contacts, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can eSOLVER Customers sync into Salesforce Service Cloud Accounts and Contacts?

Yes, Commercient can sync eSOLVER Customers into Salesforce Service Cloud as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can Salesforce Service Cloud Opportunities be connected back to eSOLVER as Sales Orders?

Commercient can support connecting Salesforce Service Cloud Opportunities back to eSOLVER as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.