---
title: 'Exact Globe+ + Zendesk'
url: 'https://www.staging38.commercient.com/product/exact-globe-zendesk/'
date: '2026-06-19T10:19:17-04:00'
modified: '2026-06-19T10:19:17-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Exact Globe+ to Zendesk, giving your team access to Exact Globe+ data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Exact Globe+ and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support teams can cross-reference Exact Globe+ product and order data when handling customer inquiries in Zendesk.

## What syncs

- Sync Exact Globe+ Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to Exact Globe+ Records
- Import Zendesk New Contacts into Exact Globe+ Customers
- Sync Exact Globe+ Credit Notes to Zendesk for Dispute Handling
- Export Exact Globe+ Price Lists to Zendesk for Order Queries
- Connect Exact Globe+ Shipment Status to Zendesk Tickets

## Why Commercient

### Escalation and priority management

Sync Exact Globe+ customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Exact Globe+ Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into Exact Globe+ Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Exact Globe+ contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

## About Exact Globe+

Exact Globe+ is a leading business platform used by companies worldwide.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing Exact Globe+ Customers to Zendesk and importing Zendesk new contacts back into Exact Globe+ when included in scope. Direction and object coverage depend on project configuration.

### Can Exact Globe+ Items availability show in Zendesk for order support?

Commercient can sync Exact Globe+ Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Exact Globe+ customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync Exact Globe+ customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Exact Globe+ shipment and delivery status be viewed in Zendesk?

Commercient can surface Exact Globe+ shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Exact Globe+ and Zendesk?

Commercient handles customer matching between Exact Globe+ and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.