---
title: 'Exact MAX + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/exact-max-freshworks-freshdesk/'
date: '2026-06-19T10:21:07-04:00'
modified: '2026-06-19T10:21:08-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Exact MAX to Freshworks Freshdesk, giving your team access to Exact MAX data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Exact MAX and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. This reduces ticket resolution time by putting Exact MAX account context where support agents already work.

## What syncs

- Import Freshworks Freshdesk New Contacts into Exact MAX Customers
- Sync Exact MAX Credit Notes to Freshworks Freshdesk for Dispute Handling
- Export Exact MAX Price Lists to Freshworks Freshdesk for Order Queries
- Connect Exact MAX Shipment Status to Freshworks Freshdesk Tickets
- Sync Exact MAX Customers to Freshworks Freshdesk Companies
- Display Exact MAX Invoices Inside Freshworks Freshdesk Tickets

## Why Commercient

### New customer record sync

Import Freshworks Freshdesk new customer contacts into Exact MAX Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Exact MAX contract terms, warranty records and service entitlements to Freshworks Freshdesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Exact MAX and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Exact MAX order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Exact MAX

Exact MAX is a manufacturing ERP for mid-size discrete manufacturers, managing bills of materials, production scheduling, inventory, purchasing and financials.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can Exact MAX customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync Exact MAX customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Exact MAX shipment and delivery status be viewed in Freshworks Freshdesk?

Commercient can surface Exact MAX shipment and delivery status inside Freshworks Freshdesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Exact MAX and Freshworks Freshdesk?

Commercient handles customer matching between Exact MAX and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Exact MAX as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into Exact MAX as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Exact MAX and Freshworks Freshdesk?

Commercient can connect Exact MAX and Freshworks Freshdesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.