---
title: 'Exact MAX + Genesys'
url: 'https://www.staging38.commercient.com/product/exact-max-genesys/'
date: '2026-06-19T10:21:12-04:00'
modified: '2026-06-19T10:21:12-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Exact MAX to Genesys, giving your team access to Exact MAX data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Exact MAX and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Support agents can view customer credit status, open orders and invoice history from Genesys without ERP access.

## What syncs

- Export Exact MAX Price Lists to Genesys for Order Queries
- Connect Exact MAX Shipment Status to Genesys Tickets
- Sync Exact MAX Customers to Genesys Customers
- Display Exact MAX Invoices Inside Genesys Tickets
- Access Exact MAX Sales Orders from Genesys
- Sync Exact MAX Items to Genesys for Ticket Context

## Why Commercient

### Account management alignment

Keep Exact MAX and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Exact MAX order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Exact MAX Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Exact MAX Sales Orders, Invoices and Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Exact MAX

Exact MAX is a manufacturing ERP for mid-size discrete manufacturers, managing bills of materials, production scheduling, inventory, purchasing and financials.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### How is customer data matched between Exact MAX and Genesys?

Commercient handles customer matching between Exact MAX and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Exact MAX as Customers?

Commercient can support importing new contacts created in Genesys into Exact MAX as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Exact MAX and Genesys?

Commercient can connect Exact MAX and Genesys to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Exact MAX order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface Exact MAX Sales Orders, Invoices and Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Exact MAX Customers sync to Genesys customer records?

Yes, Commercient can sync Exact MAX Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.