---
title: 'Exact MAX + ServiceNow'
url: 'https://www.staging38.commercient.com/product/exact-max-servicenow/'
date: '2026-06-19T10:20:59-04:00'
modified: '2026-06-19T10:21:00-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Exact MAX to ServiceNow, giving your team access to Exact MAX data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Exact MAX and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. The integration gives support managers visibility into customer account value and purchase history alongside service volumes.

## What syncs

- View Exact MAX Payments Status in ServiceNow Tickets
- Sync Exact MAX Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to Exact MAX Records
- Import ServiceNow New Contacts into Exact MAX Customers
- Sync Exact MAX Credit Notes to ServiceNow for Dispute Handling
- Export Exact MAX Price Lists to ServiceNow for Order Queries

## Why Commercient

### Order status and fulfilment visibility

Sync Exact MAX Sales Orders status and shipment data to ServiceNow so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Exact MAX customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Exact MAX Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import ServiceNow new customer contacts into Exact MAX Customers so customers who contact support are recorded in the ERP from the first interaction.

## About Exact MAX

Exact MAX is a manufacturing ERP for mid-size discrete manufacturers, managing bills of materials, production scheduling, inventory, purchasing and financials.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Exact MAX Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync Exact MAX Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Exact MAX Customers to ServiceNow and importing ServiceNow new contacts back into Exact MAX when included in scope. Direction and object coverage depend on project configuration.

### Can Exact MAX Items availability show in ServiceNow for order support?

Commercient can sync Exact MAX Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Exact MAX customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Exact MAX customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Exact MAX shipment and delivery status be viewed in ServiceNow?

Commercient can surface Exact MAX shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.