---
title: 'Exact Synergy + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/exact-synergy-freshworks-freshdesk/'
date: '2026-06-19T10:21:44-04:00'
modified: '2026-06-19T10:21:44-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Exact Synergy to Freshworks Freshdesk, giving your team access to Exact Synergy data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Exact Synergy and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Customer account data flows from Exact Synergy to Freshworks Freshdesk so support teams always work from current ERP records.

## What syncs

- Sync Exact Synergy Items to Freshworks Freshdesk for Ticket Context
- Update Exact Synergy Customers from Freshworks Freshdesk Account Data
- View Exact Synergy Payments Status in Freshworks Freshdesk Tickets
- Sync Exact Synergy Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to Exact Synergy Records
- Import Freshworks Freshdesk New Contacts into Exact Synergy Customers

## Why Commercient

### Support and service management

Keep Exact Synergy Customers records aligned with Freshworks Freshdesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Exact Synergy Invoices, Credit Notes and Payments inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Exact Synergy Sales Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Exact Synergy customer account tier, credit status and order value to Freshworks Freshdesk so support teams can prioritise tickets and escalate based on account importance.

## About Exact Synergy

Exact Synergy is a workflow, document management and HR platform that integrates with Exact ERP systems, managing HR processes, documents, approvals and collaboration.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How often does the Exact Synergy and Freshworks Freshdesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Exact Synergy Credit Notes data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface Exact Synergy Credit Notes data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Exact Synergy Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync Exact Synergy Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Exact Synergy Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into Exact Synergy when included in scope. Direction and object coverage depend on project configuration.

### Can Exact Synergy Items availability show in Freshworks Freshdesk for order support?

Commercient can sync Exact Synergy Inventory and Items availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.