---
title: 'Exact Synergy + ServiceNow'
url: 'https://www.staging38.commercient.com/product/exact-synergy-servicenow/'
date: '2026-06-19T10:21:36-04:00'
modified: '2026-06-19T10:21:36-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Exact Synergy to ServiceNow, giving your team access to Exact Synergy data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Exact Synergy and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Exact Synergy data.

## What syncs

- Connect ServiceNow Tickets Resolution to Exact Synergy Records
- Import ServiceNow New Contacts into Exact Synergy Customers
- Sync Exact Synergy Credit Notes to ServiceNow for Dispute Handling
- Export Exact Synergy Price Lists to ServiceNow for Order Queries
- Connect Exact Synergy Shipment Status to ServiceNow Tickets
- Sync Exact Synergy Customers to ServiceNow Accounts

## Why Commercient

### Product return and credit handling

Connect Exact Synergy Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import ServiceNow new customer contacts into Exact Synergy Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Exact Synergy contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Exact Synergy and ServiceNow aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Exact Synergy

Exact Synergy is a workflow, document management and HR platform that integrates with Exact ERP systems, managing HR processes, documents, approvals and collaboration.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Exact Synergy Items availability show in ServiceNow for order support?

Commercient can sync Exact Synergy Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Exact Synergy customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Exact Synergy customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Exact Synergy shipment and delivery status be viewed in ServiceNow?

Commercient can surface Exact Synergy shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Exact Synergy and ServiceNow?

Commercient handles customer matching between Exact Synergy and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new ServiceNow contacts be imported into Exact Synergy as Customers?

Commercient can support importing new contacts created in ServiceNow into Exact Synergy as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.