---
title: 'Forterro Orderwise + Zendesk'
url: 'https://www.staging38.commercient.com/product/forterro-orderwise-zendesk/'
date: '2026-06-19T10:44:43-04:00'
modified: '2026-06-19T10:44:43-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Forterro Orderwise to Zendesk, giving your team access to Forterro Orderwise data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Forterro Orderwise and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Forterro Orderwise data.

## What syncs

- Connect Zendesk Tickets Resolution to Forterro Orderwise Records
- Import Zendesk New Contacts into Forterro Orderwise Customers
- Sync Forterro Orderwise Credit Notes to Zendesk for Dispute Handling
- Export Forterro Orderwise Price Lists to Zendesk for Order Queries
- Connect Forterro Orderwise Shipment Status to Zendesk Tickets
- Sync Forterro Orderwise Customers to Zendesk Organizations

## Why Commercient

### Product return and credit handling

Connect Forterro Orderwise Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into Forterro Orderwise Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Forterro Orderwise contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Forterro Orderwise and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Forterro Orderwise

Forterro Orderwise is an ERP and warehouse management system for UK distributors and retailers, managing inventory, orders, purchasing, pick-pack-ship and financials.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can Forterro Orderwise Items availability show in Zendesk for order support?

Commercient can sync Forterro Orderwise Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Forterro Orderwise customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync Forterro Orderwise customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Forterro Orderwise shipment and delivery status be viewed in Zendesk?

Commercient can surface Forterro Orderwise shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Forterro Orderwise and Zendesk?

Commercient handles customer matching between Forterro Orderwise and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into Forterro Orderwise as Customers?

Commercient can support importing new contacts created in Zendesk into Forterro Orderwise as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.