---
title: 'Foundation Software + Genesys'
url: 'https://www.staging38.commercient.com/product/foundation-software-genesys/'
date: '2026-06-19T10:24:11-04:00'
modified: '2026-06-19T10:24:11-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Foundation Software to Genesys, giving your team access to Foundation Software data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Foundation Software and Genesys, keeping key business data aligned between both platforms. This keeps Foundation Software and Genesys in sync so operational decisions are made from current data regardless of which system is used.

## What syncs

- Update Foundation Software Customer Status from Genesys
- Import Genesys Records into Foundation Software
- Sync Foundation Software Customer Records to Genesys
- Export Foundation Software Orders and Transactions to Genesys
- Update Genesys Product Data from Foundation Software
- Sync Foundation Software Inventory Levels to Genesys

## Why Commercient

### Account management alignment

Keep Foundation Software and Genesys aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Foundation Software order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Foundation Software Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Foundation Software Sales Orders, Invoices and Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Foundation Software

Foundation Software is construction accounting and project management software for contractors, managing job costing, payroll, purchasing, subcontracts and financials.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can new records created in Genesys be imported into Foundation Software?

Commercient can support importing new records created in Genesys into Foundation Software when included in the integration scope. Direction and object coverage depend on project configuration.

### What support does Commercient provide after go-live?

Commercient provides ongoing support for the Foundation Software and Genesys integration after go-live. Support coverage and response times depend on the customer's support plan and service level agreement.

### What data can Commercient connect between Foundation Software and Genesys?

Commercient can connect Foundation Software and Genesys to sync data such as Customers, Items, Inventory, Sales Orders and Invoices. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Foundation Software Customers sync to Genesys automatically?

Yes, Commercient can sync Foundation Software Customers to Genesys so both platforms share consistent account data. Exact field mapping and sync frequency are configured per project.

### Can data from Genesys flow back into Foundation Software?

Commercient can support data flowing from Genesys back into Foundation Software when included in the integration scope. Direction and object coverage depend on project configuration.