---
title: 'Global Shop Solutions + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/global-shop-solutions-freshworks-freshdesk/'
date: '2026-06-19T10:25:23-04:00'
modified: '2026-06-19T10:25:23-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Global Shop Solutions to Freshworks Freshdesk, giving your team access to Global Shop Solutions data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Global Shop Solutions and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support agents can view customer credit status, open orders and invoice history from Freshworks Freshdesk without ERP access.

## What syncs

- Export Global Shop Solutions Price Lists to Freshworks Freshdesk for Order Queries
- Connect Global Shop Solutions Shipment Status to Freshworks Freshdesk Tickets
- Sync Global Shop Solutions Customers to Freshworks Freshdesk Companies
- Display Global Shop Solutions Invoices Inside Freshworks Freshdesk Tickets
- Access Global Shop Solutions Sales Orders from Freshworks Freshdesk
- Sync Global Shop Solutions Items to Freshworks Freshdesk for Ticket Context

## Why Commercient

### Account management alignment

Keep Global Shop Solutions and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Global Shop Solutions order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Global Shop Solutions Customers to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Global Shop Solutions Sales Orders, Invoices and Payments inside Freshworks Freshdesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Global Shop Solutions

Global Shop Solutions is a manufacturing ERP for job shops and discrete manufacturers, managing shop floor control, scheduling, inventory, purchasing and accounting.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How is customer data matched between Global Shop Solutions and Freshworks Freshdesk?

Commercient handles customer matching between Global Shop Solutions and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Global Shop Solutions as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into Global Shop Solutions as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Global Shop Solutions and Freshworks Freshdesk?

Commercient can connect Global Shop Solutions and Freshworks Freshdesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Global Shop Solutions order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface Global Shop Solutions Sales Orders, Invoices and Payments data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Global Shop Solutions Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync Global Shop Solutions Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.