---
title: 'Global Shop Solutions + Zendesk'
url: 'https://www.staging38.commercient.com/product/global-shop-solutions-zendesk/'
date: '2026-06-19T10:25:19-04:00'
modified: '2026-06-19T10:25:19-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Global Shop Solutions to Zendesk, giving your team access to Global Shop Solutions data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Global Shop Solutions and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support agents can view Global Shop Solutions order history, invoices and account status alongside open tickets in Zendesk.

## What syncs

- Sync Global Shop Solutions Customers to Zendesk Organizations
- Display Global Shop Solutions Invoices Inside Zendesk Tickets
- Access Global Shop Solutions Sales Orders from Zendesk
- Sync Global Shop Solutions Items to Zendesk for Ticket Context
- Update Global Shop Solutions Customers from Zendesk Account Data
- View Global Shop Solutions Payments Status in Zendesk Tickets

## Why Commercient

### Customer account visibility

Sync Global Shop Solutions Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Global Shop Solutions Sales Orders, Invoices and Payments inside Zendesk tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Global Shop Solutions Items and account status from Zendesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Global Shop Solutions Customers records aligned with Zendesk so support teams always work with accurate account information when handling customer inquiries.

## About Global Shop Solutions

Global Shop Solutions is a manufacturing ERP for job shops and discrete manufacturers, managing shop floor control, scheduling, inventory, purchasing and accounting.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### What data can Commercient connect between Global Shop Solutions and Zendesk?

Commercient can connect Global Shop Solutions and Zendesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Global Shop Solutions order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface Global Shop Solutions Sales Orders, Invoices and Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Global Shop Solutions Customers sync to Zendesk customer records?

Yes, Commercient can sync Global Shop Solutions Customers to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Global Shop Solutions and Zendesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Global Shop Solutions Credit Notes data appear in Zendesk for refund and dispute handling?

Commercient can surface Global Shop Solutions Credit Notes data inside Zendesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.