---
title: 'Global Shop Solutions + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/global-shop-solutions-zoom-contact-center/'
date: '2026-06-19T10:25:26-04:00'
modified: '2026-06-19T10:25:27-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Global Shop Solutions to Zoom Contact Center, giving your team access to Global Shop Solutions data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Global Shop Solutions and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. The integration gives support managers visibility into customer account value and purchase history alongside service volumes.

## What syncs

- View Global Shop Solutions Payments Status in Zoom Contact Center Tickets
- Sync Global Shop Solutions Customer Account Status to Zoom Contact Center
- Connect Zoom Contact Center Tickets Resolution to Global Shop Solutions Records
- Import Zoom Contact Center New Contacts into Global Shop Solutions Customers
- Sync Global Shop Solutions Credit Notes to Zoom Contact Center for Dispute Handling
- Export Global Shop Solutions Price Lists to Zoom Contact Center for Order Queries

## Why Commercient

### Order status and fulfilment visibility

Sync Global Shop Solutions Sales Orders status and shipment data to Zoom Contact Center so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Global Shop Solutions customer account tier, credit status and order value to Zoom Contact Center so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Global Shop Solutions Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoom Contact Center new customer contacts into Global Shop Solutions Customers so customers who contact support are recorded in the ERP from the first interaction.

## About Global Shop Solutions

Global Shop Solutions is a manufacturing ERP for job shops and discrete manufacturers, managing shop floor control, scheduling, inventory, purchasing and accounting.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Global Shop Solutions Items data be accessed from Zoom Contact Center tickets?

Yes, Commercient can sync Global Shop Solutions Items data to Zoom Contact Center so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Global Shop Solutions Customers to Zoom Contact Center and importing Zoom Contact Center new contacts back into Global Shop Solutions when included in scope. Direction and object coverage depend on project configuration.

### Can Global Shop Solutions Items availability show in Zoom Contact Center for order support?

Commercient can sync Global Shop Solutions Inventory and Items availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Global Shop Solutions customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Global Shop Solutions customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Global Shop Solutions shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Global Shop Solutions shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.