---
title: 'Infor Distribution FACTS + Zendesk'
url: 'https://www.staging38.commercient.com/product/infor-distribution-facts-zendesk/'
date: '2026-06-19T10:28:37-04:00'
modified: '2026-06-19T10:28:37-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor Distribution FACTS to Zendesk, giving your team access to Infor Distribution FACTS data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor Distribution FACTS and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support agents can view Infor Distribution FACTS order history, invoices and account status alongside open tickets in Zendesk.

## What syncs

- Sync Infor Distribution FACTS Customers to Zendesk Organizations
- Display Infor Distribution FACTS AR Invoices Inside Zendesk Tickets
- Access Infor Distribution FACTS Sales Orders from Zendesk
- Sync Infor Distribution FACTS Items to Zendesk for Ticket Context
- Update Infor Distribution FACTS Customers from Zendesk Account Data
- View Infor Distribution FACTS Cash Receipts Status in Zendesk Tickets

## Why Commercient

### Customer account visibility

Sync Infor Distribution FACTS Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Infor Distribution FACTS Sales Orders, AR Invoices and Cash Receipts inside Zendesk tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Infor Distribution FACTS Items and account status from Zendesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Infor Distribution FACTS Customers records aligned with Zendesk so support teams always work with accurate account information when handling customer inquiries.

## About Infor Distribution FACTS

Infor Distribution FACTS is an ERP system for wholesale distributors, managing inventory, purchasing, sales, customer management and financials.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### What data can Commercient connect between Infor Distribution FACTS and Zendesk?

Commercient can connect Infor Distribution FACTS and Zendesk to sync data such as Customers, Items, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Infor Distribution FACTS order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface Infor Distribution FACTS Sales Orders, AR Invoices and Cash Receipts data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Infor Distribution FACTS Customers sync to Zendesk customer records?

Yes, Commercient can sync Infor Distribution FACTS Customers to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Infor Distribution FACTS and Zendesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Infor Distribution FACTS Credit Memos data appear in Zendesk for refund and dispute handling?

Commercient can surface Infor Distribution FACTS Credit Memos data inside Zendesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.