---
title: 'Infor Distribution FACTS + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/infor-distribution-facts-zoom-contact-center/'
date: '2026-06-19T10:28:45-04:00'
modified: '2026-06-19T10:28:45-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor Distribution FACTS to Zoom Contact Center, giving your team access to Infor Distribution FACTS data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor Distribution FACTS and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. This reduces ticket resolution time by putting Infor Distribution FACTS account context where support agents already work.

## What syncs

- Import Zoom Contact Center New Contacts into Infor Distribution FACTS Customers
- Sync Infor Distribution FACTS Credit Memos to Zoom Contact Center for Dispute Handling
- Export Infor Distribution FACTS Price Levels to Zoom Contact Center for Order Queries
- Connect Infor Distribution FACTS Shipment Status to Zoom Contact Center Tickets
- Sync Infor Distribution FACTS Customers to Zoom Contact Center Customers
- Display Infor Distribution FACTS AR Invoices Inside Zoom Contact Center Tickets

## Why Commercient

### New customer record sync

Import Zoom Contact Center new customer contacts into Infor Distribution FACTS Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Infor Distribution FACTS contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Infor Distribution FACTS and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Infor Distribution FACTS order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Infor Distribution FACTS

Infor Distribution FACTS is an ERP system for wholesale distributors, managing inventory, purchasing, sales, customer management and financials.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Infor Distribution FACTS customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Infor Distribution FACTS customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Infor Distribution FACTS shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Infor Distribution FACTS shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Infor Distribution FACTS and Zoom Contact Center?

Commercient handles customer matching between Infor Distribution FACTS and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Infor Distribution FACTS as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into Infor Distribution FACTS as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Infor Distribution FACTS and Zoom Contact Center?

Commercient can connect Infor Distribution FACTS and Zoom Contact Center to sync data such as Customers, Items, Sales Orders, AR Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.