---
title: 'Infor Distribution SX.e + Genesys'
url: 'https://www.staging38.commercient.com/product/infor-distribution-sx-e-genesys/'
date: '2026-06-19T10:29:28-04:00'
modified: '2026-06-19T10:29:29-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor Distribution SX.e to Genesys, giving your team access to Infor Distribution SX.e data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor Distribution SX.e and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. The integration gives support managers visibility into customer account value and purchase history alongside service volumes.

## What syncs

- View Infor Distribution SX.e Cash Receipts Status in Genesys Tickets
- Sync Infor Distribution SX.e Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to Infor Distribution SX.e Records
- Import Genesys New Contacts into Infor Distribution SX.e Customers
- Sync Infor Distribution SX.e Credit Memos to Genesys for Dispute Handling
- Export Infor Distribution SX.e Price Books to Genesys for Order Queries

## Why Commercient

### Order status and fulfilment visibility

Sync Infor Distribution SX.e Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Infor Distribution SX.e customer account tier, credit status and order value to Genesys so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Infor Distribution SX.e Credit Memos to Genesys so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Genesys new customer contacts into Infor Distribution SX.e Customers so customers who contact support are recorded in the ERP from the first interaction.

## About Infor Distribution SX.e

Infor Distribution SX.e is a wholesale distribution ERP for mid-size and large distributors, covering inventory, pricing, purchasing, order management and financials.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Infor Distribution SX.e Products data be accessed from Genesys tickets?

Yes, Commercient can sync Infor Distribution SX.e Products data to Genesys so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Infor Distribution SX.e Customers to Genesys and importing Genesys new contacts back into Infor Distribution SX.e when included in scope. Direction and object coverage depend on project configuration.

### Can Infor Distribution SX.e Products availability show in Genesys for order support?

Commercient can sync Infor Distribution SX.e Inventory and Products availability to Genesys so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Infor Distribution SX.e customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync Infor Distribution SX.e customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Infor Distribution SX.e shipment and delivery status be viewed in Genesys?

Commercient can surface Infor Distribution SX.e shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.