---
title: 'Infor Distribution SX.e + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/infor-distribution-sx-e-zoom-contact-center/'
date: '2026-06-19T10:29:27-04:00'
modified: '2026-06-19T10:29:28-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor Distribution SX.e to Zoom Contact Center, giving your team access to Infor Distribution SX.e data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor Distribution SX.e and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. This gives support teams complete customer context without switching to the ERP mid-ticket.

## What syncs

- Display Infor Distribution SX.e AR Invoices Inside Zoom Contact Center Tickets
- Access Infor Distribution SX.e Sales Orders from Zoom Contact Center
- Sync Infor Distribution SX.e Products to Zoom Contact Center for Ticket Context
- Update Infor Distribution SX.e Customers from Zoom Contact Center Account Data
- View Infor Distribution SX.e Cash Receipts Status in Zoom Contact Center Tickets
- Sync Infor Distribution SX.e Customer Account Status to Zoom Contact Center

## Why Commercient

### Order and invoice history

Display Infor Distribution SX.e Sales Orders, AR Invoices and Cash Receipts inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Infor Distribution SX.e Products and account status from Zoom Contact Center so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Infor Distribution SX.e Customers records aligned with Zoom Contact Center so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Infor Distribution SX.e AR Invoices, Credit Memos and Cash Receipts inside Zoom Contact Center tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

## About Infor Distribution SX.e

Infor Distribution SX.e is a wholesale distribution ERP for mid-size and large distributors, covering inventory, pricing, purchasing, order management and financials.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Infor Distribution SX.e order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface Infor Distribution SX.e Sales Orders, AR Invoices and Cash Receipts data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Infor Distribution SX.e Customers sync to Zoom Contact Center customer records?

Yes, Commercient can sync Infor Distribution SX.e Customers to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Infor Distribution SX.e and Zoom Contact Center integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Infor Distribution SX.e Credit Memos data appear in Zoom Contact Center for refund and dispute handling?

Commercient can surface Infor Distribution SX.e Credit Memos data inside Zoom Contact Center so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Infor Distribution SX.e Products data be accessed from Zoom Contact Center tickets?

Yes, Commercient can sync Infor Distribution SX.e Products data to Zoom Contact Center so support agents can reference product details, specifications and order history when answering customer product queries.