---
title: 'Infor LN + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/infor-ln-freshworks-freshdesk/'
date: '2026-06-19T10:30:06-04:00'
modified: '2026-06-19T10:30:06-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor LN to Freshworks Freshdesk, giving your team access to Infor LN data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor LN and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. When a ticket relates to an order or invoice, agents can view the Infor LN record directly from Freshworks Freshdesk.

## What syncs

- Update Infor LN Sold-to Business Partners from Freshworks Freshdesk Account Data
- View Infor LN Customer Payments Status in Freshworks Freshdesk Tickets
- Sync Infor LN Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to Infor LN Records
- Import Freshworks Freshdesk New Contacts into Infor LN Sold-to Business Partners
- Sync Infor LN Credit Notes to Freshworks Freshdesk for Dispute Handling

## Why Commercient

### Billing query resolution

Surface Infor LN Sales Invoices, Credit Notes and Customer Payments inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Infor LN Sales Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Infor LN customer account tier, credit status and order value to Freshworks Freshdesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Infor LN Credit Notes to Freshworks Freshdesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About Infor LN

Infor LN is an ERP system for mid-size and large manufacturers and service businesses, managing production, supply chain, projects, financials and service management.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can Infor LN Credit Notes data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface Infor LN Credit Notes data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Infor LN Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync Infor LN Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Infor LN Sold-to Business Partners to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into Infor LN when included in scope. Direction and object coverage depend on project configuration.

### Can Infor LN Items availability show in Freshworks Freshdesk for order support?

Commercient can sync Infor LN Inventory and Items availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Infor LN customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync Infor LN customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.