---
title: 'Infor LN + Genesys'
url: 'https://www.staging38.commercient.com/product/infor-ln-genesys/'
date: '2026-06-19T10:30:11-04:00'
modified: '2026-06-19T10:30:11-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor LN to Genesys, giving your team access to Infor LN data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor LN and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. This reduces ticket resolution time by putting Infor LN account context where support agents already work.

## What syncs

- Import Genesys New Contacts into Infor LN Sold-to Business Partners
- Sync Infor LN Credit Notes to Genesys for Dispute Handling
- Export Infor LN Price Books to Genesys for Order Queries
- Connect Infor LN Shipment Status to Genesys Tickets
- Sync Infor LN Sold-to Business Partners to Genesys Customers
- Display Infor LN Sales Invoices Inside Genesys Tickets

## Why Commercient

### New customer record sync

Import Genesys new customer contacts into Infor LN Sold-to Business Partners so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Infor LN contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Infor LN and Genesys aligned on Sold-to Business Partners data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Infor LN order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

## About Infor LN

Infor LN is an ERP system for mid-size and large manufacturers and service businesses, managing production, supply chain, projects, financials and service management.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Infor LN customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync Infor LN customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Infor LN shipment and delivery status be viewed in Genesys?

Commercient can surface Infor LN shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Infor LN and Genesys?

Commercient handles customer matching between Infor LN and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Genesys contacts be imported into Infor LN as Sold-to Business Partners?

Commercient can support importing new contacts created in Genesys into Infor LN as Sold-to Business Partners when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Infor LN and Genesys?

Commercient can connect Infor LN and Genesys to sync data such as Sold-to Business Partners, Items, Sales Orders, Sales Invoices and Customer Payments. Supported objects and sync direction depend on the customer's system setup and project scope.