---
title: 'Infor LN + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/infor-ln-zoom-contact-center/'
date: '2026-06-19T10:30:10-04:00'
modified: '2026-06-19T10:30:10-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor LN to Zoom Contact Center, giving your team access to Infor LN data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor LN and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. Support agents can view customer credit status, open orders and invoice history from Zoom Contact Center without ERP access.

## What syncs

- Export Infor LN Price Books to Zoom Contact Center for Order Queries
- Connect Infor LN Shipment Status to Zoom Contact Center Tickets
- Sync Infor LN Sold-to Business Partners to Zoom Contact Center Customers
- Display Infor LN Sales Invoices Inside Zoom Contact Center Tickets
- Access Infor LN Sales Orders from Zoom Contact Center
- Sync Infor LN Items to Zoom Contact Center for Ticket Context

## Why Commercient

### Account management alignment

Keep Infor LN and Zoom Contact Center aligned on Sold-to Business Partners data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Infor LN order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Infor LN Sold-to Business Partners to Zoom Contact Center so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Infor LN Sales Orders, Sales Invoices and Customer Payments inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Infor LN

Infor LN is an ERP system for mid-size and large manufacturers and service businesses, managing production, supply chain, projects, financials and service management.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### How is customer data matched between Infor LN and Zoom Contact Center?

Commercient handles customer matching between Infor LN and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Infor LN as Sold-to Business Partners?

Commercient can support importing new contacts created in Zoom Contact Center into Infor LN as Sold-to Business Partners when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Infor LN and Zoom Contact Center?

Commercient can connect Infor LN and Zoom Contact Center to sync data such as Sold-to Business Partners, Items, Sales Orders, Sales Invoices and Customer Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Infor LN order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface Infor LN Sales Orders, Sales Invoices and Customer Payments data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Infor LN Sold-to Business Partners sync to Zoom Contact Center customer records?

Yes, Commercient can sync Infor LN Sold-to Business Partners to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.