---
title: 'Infor LX + Zendesk'
url: 'https://www.staging38.commercient.com/product/infor-lx-zendesk/'
date: '2026-06-19T10:30:45-04:00'
modified: '2026-06-19T10:30:46-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor LX to Zendesk, giving your team access to Infor LX data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor LX and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Agents can resolve order and billing queries faster when Infor LX financial data is visible inside Zendesk.

## What syncs

- Access Infor LX Sales Orders from Zendesk
- Sync Infor LX Items to Zendesk for Ticket Context
- Update Infor LX Customers from Zendesk Account Data
- View Infor LX Cash Receipts Status in Zendesk Tickets
- Sync Infor LX Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to Infor LX Records

## Why Commercient

### Product and account data

Access Infor LX Items and account status from Zendesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Infor LX Customers records aligned with Zendesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Infor LX AR Invoices, Credit Memos and Cash Receipts inside Zendesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Infor LX Sales Orders status and shipment data to Zendesk so support agents can update customers on order progress and expected delivery without ERP access.

## About Infor LX

Infor LX is an IBM i-based ERP for discrete and process manufacturers, managing production, inventory, purchasing, financials and customer order management.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can Infor LX Customers sync to Zendesk customer records?

Yes, Commercient can sync Infor LX Customers to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Infor LX and Zendesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Infor LX Credit Memos data appear in Zendesk for refund and dispute handling?

Commercient can surface Infor LX Credit Memos data inside Zendesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Infor LX Items data be accessed from Zendesk tickets?

Yes, Commercient can sync Infor LX Items data to Zendesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Infor LX Customers to Zendesk and importing Zendesk new contacts back into Infor LX when included in scope. Direction and object coverage depend on project configuration.