---
title: 'Infor M3 + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/infor-m3-freshworks-freshdesk/'
date: '2026-06-19T10:31:32-04:00'
modified: '2026-06-19T10:31:32-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor M3 to Freshworks Freshdesk, giving your team access to Infor M3 data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor M3 and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. When a ticket relates to an order or invoice, agents can view the Infor M3 record directly from Freshworks Freshdesk.

## What syncs

- Update Infor M3 Customers from Freshworks Freshdesk Account Data
- View Infor M3 Cash Receipts Status in Freshworks Freshdesk Tickets
- Sync Infor M3 Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to Infor M3 Records
- Import Freshworks Freshdesk New Contacts into Infor M3 Customers
- Sync Infor M3 Credit Invoices to Freshworks Freshdesk for Dispute Handling

## Why Commercient

### Billing query resolution

Surface Infor M3 Customer Invoices, Credit Invoices and Cash Receipts inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Infor M3 Customer Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Infor M3 customer account tier, credit status and order value to Freshworks Freshdesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Infor M3 Credit Invoices to Freshworks Freshdesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About Infor M3

Infor M3 is a cloud ERP for mid-size and large manufacturers, distributors and retailers, managing supply chain, production, financials and customer management.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can Infor M3 Credit Invoices data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface Infor M3 Credit Invoices data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Infor M3 Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync Infor M3 Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Infor M3 Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into Infor M3 when included in scope. Direction and object coverage depend on project configuration.

### Can Infor M3 Items availability show in Freshworks Freshdesk for order support?

Commercient can sync Infor M3 Stock and Items availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Infor M3 customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync Infor M3 customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.