---
title: 'Infor M3 + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/infor-m3-zoom-contact-center/'
date: '2026-06-19T10:31:36-04:00'
modified: '2026-06-19T10:31:36-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor M3 to Zoom Contact Center, giving your team access to Infor M3 data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor M3 and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. Support agents can view Infor M3 order history, invoices and account status alongside open tickets in Zoom Contact Center.

## What syncs

- Sync Infor M3 Customers to Zoom Contact Center Customers
- Display Infor M3 Customer Invoices Inside Zoom Contact Center Tickets
- Access Infor M3 Customer Orders from Zoom Contact Center
- Sync Infor M3 Items to Zoom Contact Center for Ticket Context
- Update Infor M3 Customers from Zoom Contact Center Account Data
- View Infor M3 Cash Receipts Status in Zoom Contact Center Tickets

## Why Commercient

### Customer account visibility

Sync Infor M3 Customers to Zoom Contact Center so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Infor M3 Customer Orders, Customer Invoices and Cash Receipts inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Infor M3 Items and account status from Zoom Contact Center so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Infor M3 Customers records aligned with Zoom Contact Center so support teams always work with accurate account information when handling customer inquiries.

## About Infor M3

Infor M3 is a cloud ERP for mid-size and large manufacturers, distributors and retailers, managing supply chain, production, financials and customer management.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### What data can Commercient connect between Infor M3 and Zoom Contact Center?

Commercient can connect Infor M3 and Zoom Contact Center to sync data such as Customers, Items, Customer Orders, Customer Invoices and Cash Receipts. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Infor M3 order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface Infor M3 Customer Orders, Customer Invoices and Cash Receipts data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Infor M3 Customers sync to Zoom Contact Center customer records?

Yes, Commercient can sync Infor M3 Customers to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Infor M3 and Zoom Contact Center integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Infor M3 Credit Invoices data appear in Zoom Contact Center for refund and dispute handling?

Commercient can surface Infor M3 Credit Invoices data inside Zoom Contact Center so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.