---
title: 'Infor SyteLine + Freshworks Freshsales'
url: 'https://www.staging38.commercient.com/product/infor-syteline-freshworks-freshsales/'
date: '2026-06-19T10:27:38-04:00'
modified: '2026-06-19T10:27:38-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor SyteLine to Freshworks Freshsales, giving your team access to Infor SyteLine data directly within Freshworks Freshsales. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor SyteLine and Freshworks Freshsales, syncing customer, order and operational data between the ERP and Freshworks Freshsales. The connection supports operational workflows that span both Infor SyteLine and Freshworks Freshsales without manual handoffs.

## What syncs

- Connect Infor SyteLine Customer Payments to Freshworks Freshsales
- Sync Infor SyteLine Credit Memos to Freshworks Freshsales
- Update Infor SyteLine Customers from Freshworks Freshsales Data
- Import Freshworks Freshsales Records into Infor SyteLine as New Entries
- Sync Infor SyteLine Customers to Freshworks Freshsales Account Records
- Export Infor SyteLine Customer Orders and AR Invoices to Freshworks Freshsales

## Why Commercient

### Credit note and returns management

Connect Infor SyteLine Credit Memos and returns data to Freshworks Freshsales to keep customer account balances and return records aligned between both systems.

### Purchase order management

Export Infor SyteLine Purchase Orders to Freshworks Freshsales so procurement and operations teams can manage purchasing from either system with consistent data.

### Payment and cash management

Sync Infor SyteLine Customer Payments and receipt data to Freshworks Freshsales so financial records and customer payment status are current in both platforms.

### Quote and estimate management

Connect Infor SyteLine Quotes to Freshworks Freshsales so quoting activity is visible and consistent across both systems for sales and operations.

## About Infor SyteLine

Infor SyteLine is a manufacturing ERP for mid-size discrete and process manufacturers, covering production planning, inventory, purchasing, quality and financials.

## About Freshworks Freshsales

Freshworks Freshsales is a CRM and sales engagement platform for sales teams, managing contacts, leads, deals, activity tracking and pipeline management.

## Frequently asked questions

### How is the Infor SyteLine and Freshworks Freshsales integration scoped and implemented?

Commercient scopes each integration based on the customer's Infor SyteLine and Freshworks Freshsales configuration, the objects to be synced and the required sync direction. Timelines and supported objects are agreed during the scoping process.

### Can Infor SyteLine AR Invoices data sync to Freshworks Freshsales?

Yes, Commercient can sync Infor SyteLine AR Invoices data to Freshworks Freshsales when included in scope. Exact field mapping, sync frequency and object coverage are configured per project.

### Can new records created in Freshworks Freshsales be imported into Infor SyteLine?

Commercient can support importing new records created in Freshworks Freshsales into Infor SyteLine when included in the integration scope. Direction and object coverage depend on project configuration.

### What support does Commercient provide after go-live?

Commercient provides ongoing support for the Infor SyteLine and Freshworks Freshsales integration after go-live. Support coverage and response times depend on the customer's support plan and service level agreement.

### What data can Commercient connect between Infor SyteLine and Freshworks Freshsales?

Commercient can connect Infor SyteLine and Freshworks Freshsales to sync data such as Customers, Items, Inventory, Customer Orders and AR Invoices. Supported objects and sync direction depend on the customer's system setup and project scope.