---
title: 'Infor VISUAL + Zendesk'
url: 'https://www.staging38.commercient.com/product/infor-visual-zendesk/'
date: '2026-06-19T10:32:11-04:00'
modified: '2026-06-19T10:32:11-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor VISUAL to Zendesk, giving your team access to Infor VISUAL data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor VISUAL and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support agents can view customer credit status, open orders and invoice history from Zendesk without ERP access.

## What syncs

- Export Infor VISUAL Price Lists to Zendesk for Order Queries
- Connect Infor VISUAL Shipment Status to Zendesk Tickets
- Sync Infor VISUAL Customers to Zendesk Organizations
- Display Infor VISUAL Invoices Inside Zendesk Tickets
- Access Infor VISUAL Sales Orders from Zendesk
- Sync Infor VISUAL Items to Zendesk for Ticket Context

## Why Commercient

### Account management alignment

Keep Infor VISUAL and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Infor VISUAL order history to Zendesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Infor VISUAL Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Infor VISUAL Sales Orders, Invoices and Payments inside Zendesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Infor VISUAL

Infor VISUAL is a manufacturing ERP for engineer-to-order and project-based manufacturers, managing job costing, production, purchasing, inventory and financials.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### How is customer data matched between Infor VISUAL and Zendesk?

Commercient handles customer matching between Infor VISUAL and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into Infor VISUAL as Customers?

Commercient can support importing new contacts created in Zendesk into Infor VISUAL as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Infor VISUAL and Zendesk?

Commercient can connect Infor VISUAL and Zendesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Infor VISUAL order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface Infor VISUAL Sales Orders, Invoices and Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Infor VISUAL Customers sync to Zendesk customer records?

Yes, Commercient can sync Infor VISUAL Customers to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.