---
title: 'Infor XA + Zoho Desk'
url: 'https://www.staging38.commercient.com/product/infor-xa-zoho-desk/'
date: '2026-06-19T10:32:56-04:00'
modified: '2026-06-19T10:32:56-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor XA to Zoho Desk, giving your team access to Infor XA data directly within Zoho Desk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor XA and Zoho Desk, surfacing ERP customer, order and invoice data inside Zoho Desk for support teams. Support agents can view Infor XA order history, invoices and account status alongside open tickets in Zoho Desk.

## What syncs

- Sync Infor XA Customers to Zoho Desk Accounts
- Display Infor XA Invoices Inside Zoho Desk Tickets
- Access Infor XA Sales Orders from Zoho Desk
- Sync Infor XA Items to Zoho Desk for Ticket Context
- Update Infor XA Customers from Zoho Desk Account Data
- View Infor XA Payments Status in Zoho Desk Tickets

## Why Commercient

### Customer account visibility

Sync Infor XA Customers to Zoho Desk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Infor XA Sales Orders, Invoices and Payments inside Zoho Desk tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Infor XA Items and account status from Zoho Desk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Infor XA Customers records aligned with Zoho Desk so support teams always work with accurate account information when handling customer inquiries.

## About Infor XA

Infor XA is an IBM i-based ERP for discrete manufacturers, managing production, inventory, purchasing, quality management and financial operations.

## About Zoho Desk

Zoho Desk is a customer support and helpdesk platform for managing tickets, customer queries, knowledge base, live chat and support team workflows.

## Frequently asked questions

### What data can Commercient connect between Infor XA and Zoho Desk?

Commercient can connect Infor XA and Zoho Desk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Infor XA order and invoice data appear inside Zoho Desk Tickets?

Yes, Commercient can surface Infor XA Sales Orders, Invoices and Payments data inside Zoho Desk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Infor XA Customers sync to Zoho Desk customer records?

Yes, Commercient can sync Infor XA Customers to Zoho Desk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Infor XA and Zoho Desk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Infor XA Credit Notes data appear in Zoho Desk for refund and dispute handling?

Commercient can surface Infor XA Credit Notes data inside Zoho Desk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.