---
title: 'Infor XA + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/infor-xa-zoom-contact-center/'
date: '2026-06-19T10:33:03-04:00'
modified: '2026-06-19T10:33:03-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Infor XA to Zoom Contact Center, giving your team access to Infor XA data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Infor XA and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. When a ticket relates to an order or invoice, agents can view the Infor XA record directly from Zoom Contact Center.

## What syncs

- Update Infor XA Customers from Zoom Contact Center Account Data
- View Infor XA Payments Status in Zoom Contact Center Tickets
- Sync Infor XA Customer Account Status to Zoom Contact Center
- Connect Zoom Contact Center Tickets Resolution to Infor XA Records
- Import Zoom Contact Center New Contacts into Infor XA Customers
- Sync Infor XA Credit Notes to Zoom Contact Center for Dispute Handling

## Why Commercient

### Billing query resolution

Surface Infor XA Invoices, Credit Notes and Payments inside Zoom Contact Center tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Infor XA Sales Orders status and shipment data to Zoom Contact Center so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Infor XA customer account tier, credit status and order value to Zoom Contact Center so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Infor XA Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About Infor XA

Infor XA is an IBM i-based ERP for discrete manufacturers, managing production, inventory, purchasing, quality management and financial operations.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Infor XA Credit Notes data appear in Zoom Contact Center for refund and dispute handling?

Commercient can surface Infor XA Credit Notes data inside Zoom Contact Center so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Infor XA Items data be accessed from Zoom Contact Center tickets?

Yes, Commercient can sync Infor XA Items data to Zoom Contact Center so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Infor XA Customers to Zoom Contact Center and importing Zoom Contact Center new contacts back into Infor XA when included in scope. Direction and object coverage depend on project configuration.

### Can Infor XA Items availability show in Zoom Contact Center for order support?

Commercient can sync Infor XA Inventory and Items availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Infor XA customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Infor XA customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.