---
title: 'Lawson + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/lawson-freshworks-freshdesk/'
date: '2026-06-19T10:37:55-04:00'
modified: '2026-06-19T10:37:55-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Lawson to Freshworks Freshdesk, giving your team access to Lawson data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Lawson and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support agents can view customer credit status, open orders and invoice history from Freshworks Freshdesk without ERP access.

## What syncs

- Export Lawson Price Lists to Freshworks Freshdesk for Order Queries
- Connect Lawson Shipment Status to Freshworks Freshdesk Tickets
- Sync Lawson Customers to Freshworks Freshdesk Companies
- Display Lawson Invoices Inside Freshworks Freshdesk Tickets
- Access Lawson Sales Orders from Freshworks Freshdesk
- Sync Lawson Items to Freshworks Freshdesk for Ticket Context

## Why Commercient

### Account management alignment

Keep Lawson and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Lawson order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Lawson Customers to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Lawson Sales Orders, Invoices and Payments inside Freshworks Freshdesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Lawson

Lawson is an ERP system for healthcare, retail and service industries, managing financials, supply chain, HR, procurement and operational data.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How is customer data matched between Lawson and Freshworks Freshdesk?

Commercient handles customer matching between Lawson and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Lawson as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into Lawson as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Lawson and Freshworks Freshdesk?

Commercient can connect Lawson and Freshworks Freshdesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Lawson order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface Lawson Sales Orders, Invoices and Payments data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Lawson Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync Lawson Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.