---
title: 'Lawson + ServiceNow'
url: 'https://www.staging38.commercient.com/product/lawson-servicenow/'
date: '2026-06-19T10:37:45-04:00'
modified: '2026-06-19T10:37:45-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Lawson to ServiceNow, giving your team access to Lawson data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Lawson and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. Support teams can cross-reference Lawson product and order data when handling customer inquiries in ServiceNow.

## What syncs

- Sync Lawson Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to Lawson Records
- Import ServiceNow New Contacts into Lawson Customers
- Sync Lawson Credit Notes to ServiceNow for Dispute Handling
- Export Lawson Price Lists to ServiceNow for Order Queries
- Connect Lawson Shipment Status to ServiceNow Tickets

## Why Commercient

### Escalation and priority management

Sync Lawson customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Lawson Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import ServiceNow new customer contacts into Lawson Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Lawson contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

## About Lawson

Lawson is an ERP system for healthcare, retail and service industries, managing financials, supply chain, HR, procurement and operational data.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing Lawson Customers to ServiceNow and importing ServiceNow new contacts back into Lawson when included in scope. Direction and object coverage depend on project configuration.

### Can Lawson Items availability show in ServiceNow for order support?

Commercient can sync Lawson Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Lawson customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Lawson customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Lawson shipment and delivery status be viewed in ServiceNow?

Commercient can surface Lawson shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Lawson and ServiceNow?

Commercient handles customer matching between Lawson and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.