---
title: 'Microsoft Dynamics 365 Business Central + SAP CRM'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-365-business-central-sap-crm/'
date: '2026-06-19T10:08:46-04:00'
modified: '2026-06-19T10:08:46-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics 365 Business Central to SAP CRM, giving your team access to Microsoft Dynamics 365 Business Central data directly within SAP CRM. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics 365 Business Central and SAP CRM, giving sales teams access to ERP customer, order, invoice and inventory data from inside SAP CRM. The integration supports customisable sync frequency and field mapping to match the specific needs of each sales team.

## What syncs

- Connect Microsoft Dynamics 365 Business Central Sales Quotes to SAP CRM Opportunities
- Sync Microsoft Dynamics 365 Business Central Customers to SAP CRM Accounts
- Display Microsoft Dynamics 365 Business Central Posted Sales Invoices in SAP CRM
- Access Microsoft Dynamics 365 Business Central Items and Inventory from SAP CRM
- Export SAP CRM Opportunities as Microsoft Dynamics 365 Business Central Sales Orders
- Sync Microsoft Dynamics 365 Business Central Sales Orders and Status Updates to SAP CRM

## Why Commercient

### Quote-to-order workflow

Connect SAP CRM Quotations to Microsoft Dynamics 365 Business Central Sales Orders so sales quotes approved in the CRM can create ERP orders and trigger fulfilment without re-entry.

### Account health monitoring

Sync Microsoft Dynamics 365 Business Central payment status, open Sales Orders and credit data to SAP CRM so account managers can flag at-risk accounts and prioritise renewals based on financial history.

### New customer onboarding

Connect SAP CRM new Accounts to Microsoft Dynamics 365 Business Central Customers so new customers created in the CRM are available in the ERP for billing, order processing and fulfilment.

### Pricing and discount visibility

Sync Microsoft Dynamics 365 Business Central Customer Price Groups to SAP CRM so sales reps can reference current pricing, discount tiers and customer-specific rates from inside the CRM without ERP access.

## About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud ERP for small and mid-size businesses, managing financials, inventory, manufacturing, purchasing and sales.

## About SAP CRM

SAP CRM is a customer relationship management system for large enterprises, managing accounts, contacts, opportunities, marketing campaigns and customer service interactions.

## Frequently asked questions

### What happens if a customer already exists in both Microsoft Dynamics 365 Business Central and SAP CRM?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between Microsoft Dynamics 365 Business Central and SAP CRM?

Commercient can synchronise key Microsoft Dynamics 365 Business Central ERP data with SAP CRM, such as Customers, Contacts, Items, Inventory, Sales Orders, Posted Sales Invoices and Customer Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Microsoft Dynamics 365 Business Central Customers sync into SAP CRM Accounts and Contacts?

Yes, Commercient can sync Microsoft Dynamics 365 Business Central Customers into SAP CRM as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can SAP CRM Opportunities be connected back to Microsoft Dynamics 365 Business Central as Sales Orders?

Commercient can support connecting SAP CRM Opportunities back to Microsoft Dynamics 365 Business Central as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.

### How often does the Microsoft Dynamics 365 Business Central and SAP CRM sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.