---
title: 'Microsoft Dynamics 365 Business Central + ServiceNow'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-365-business-central-servicenow/'
date: '2026-06-19T10:08:46-04:00'
modified: '2026-06-19T10:08:46-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics 365 Business Central to ServiceNow, giving your team access to Microsoft Dynamics 365 Business Central data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics 365 Business Central and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. Agents can resolve order and billing queries faster when Microsoft Dynamics 365 Business Central financial data is visible inside ServiceNow.

## What syncs

- Access Microsoft Dynamics 365 Business Central Sales Orders from ServiceNow
- Sync Microsoft Dynamics 365 Business Central Items to ServiceNow for Ticket Context
- Update Microsoft Dynamics 365 Business Central Customers from ServiceNow Account Data
- View Microsoft Dynamics 365 Business Central Customer Payments Status in ServiceNow Tickets
- Sync Microsoft Dynamics 365 Business Central Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to Microsoft Dynamics 365 Business Central Records

## Why Commercient

### Product and account data

Access Microsoft Dynamics 365 Business Central Items and account status from ServiceNow so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Microsoft Dynamics 365 Business Central Customers records aligned with ServiceNow so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Microsoft Dynamics 365 Business Central Posted Sales Invoices, Posted Credit Memos and Customer Payments inside ServiceNow tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Microsoft Dynamics 365 Business Central Sales Orders status and shipment data to ServiceNow so support agents can update customers on order progress and expected delivery without ERP access.

## About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud ERP for small and mid-size businesses, managing financials, inventory, manufacturing, purchasing and sales.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Microsoft Dynamics 365 Business Central Customers sync to ServiceNow customer records?

Yes, Commercient can sync Microsoft Dynamics 365 Business Central Customers to ServiceNow so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Microsoft Dynamics 365 Business Central and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Microsoft Dynamics 365 Business Central Posted Credit Memos data appear in ServiceNow for refund and dispute handling?

Commercient can surface Microsoft Dynamics 365 Business Central Posted Credit Memos data inside ServiceNow so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Microsoft Dynamics 365 Business Central Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync Microsoft Dynamics 365 Business Central Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Microsoft Dynamics 365 Business Central Customers to ServiceNow and importing ServiceNow new contacts back into Microsoft Dynamics 365 Business Central when included in scope. Direction and object coverage depend on project configuration.