---
title: 'Microsoft Dynamics 365 Business Central + Zendesk'
url: 'https://www.staging38.commercient.com/product/microsoft-dynamics-365-business-central-zendesk/'
date: '2026-06-19T10:08:50-04:00'
modified: '2026-06-19T10:08:50-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Microsoft Dynamics 365 Business Central to Zendesk, giving your team access to Microsoft Dynamics 365 Business Central data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Microsoft Dynamics 365 Business Central and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. The integration gives support managers visibility into customer account value and purchase history alongside service volumes.

## What syncs

- View Microsoft Dynamics 365 Business Central Customer Payments Status in Zendesk Tickets
- Sync Microsoft Dynamics 365 Business Central Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to Microsoft Dynamics 365 Business Central Records
- Import Zendesk New Contacts into Microsoft Dynamics 365 Business Central Customers
- Sync Microsoft Dynamics 365 Business Central Posted Credit Memos to Zendesk for Dispute Handling
- Export Microsoft Dynamics 365 Business Central Customer Price Groups to Zendesk for Order Queries

## Why Commercient

### Order status and fulfilment visibility

Sync Microsoft Dynamics 365 Business Central Sales Orders status and shipment data to Zendesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Microsoft Dynamics 365 Business Central customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Microsoft Dynamics 365 Business Central Posted Credit Memos to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into Microsoft Dynamics 365 Business Central Customers so customers who contact support are recorded in the ERP from the first interaction.

## About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud ERP for small and mid-size businesses, managing financials, inventory, manufacturing, purchasing and sales.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can Microsoft Dynamics 365 Business Central Items data be accessed from Zendesk tickets?

Yes, Commercient can sync Microsoft Dynamics 365 Business Central Items data to Zendesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Microsoft Dynamics 365 Business Central Customers to Zendesk and importing Zendesk new contacts back into Microsoft Dynamics 365 Business Central when included in scope. Direction and object coverage depend on project configuration.

### Can Microsoft Dynamics 365 Business Central Items availability show in Zendesk for order support?

Commercient can sync Microsoft Dynamics 365 Business Central Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Microsoft Dynamics 365 Business Central customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync Microsoft Dynamics 365 Business Central customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Microsoft Dynamics 365 Business Central shipment and delivery status be viewed in Zendesk?

Commercient can surface Microsoft Dynamics 365 Business Central shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.